5 Quick Reasons Why Your Healthcare Needs a Chatbot

06 September 2017
5 Quick Reasons Why Your Healthcare Needs a Chatbot
ai chatbot for health industry

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So are chatbots or talking bots going to substitute medical professionals?


Certainly, not! But, certainly yes, they will contribute a lot to their efficiency. Chatbots can empower healthcare providers and professionals to deliver better services.  Here are 5 ways chatbots can make a difference to the healthcare results. In the current issue, we’ll stay focused on improving the curative healthcare services, improving lives, and staying ahead of the competition getting the right healthcare chatbot.


1. Checking Availability of Healthcare Professionals and Services Via Chatbot


Perhaps, this is the first stage of patient-engagement. However, unlike customer-engagement in retail, or some other sectors, this one demands more agility, sensitivity, security and, above all, a service bearing a human-touch as those who are seeking the services could be in distress or severe problems where every second matters. Chatbot integration with a healthcare app suffices the goal well by making the patient-engagement platform dynamic and responsive. 


Though it is possible to check the availability of doctors or services with salient features, including contact form, chat, and built-in scheduler or tracker with websites and apps, chatbot takes the engagement level to a new high. 


Users can have relevant information at their fingertips in no time through platforms or devices of their choice. Chatbots builders like IBM Watson, Microsoft Bot Framework, Wit.ai, to name a few, allows chatbot developers to connect their talking bot with a wide range of messaging apps like Google Assistant, Slack, Cortana, Alexa and Facebook Messenger.


2. Receiving Updates on Clinical Reports Via Chatbot


The possible outcomes of clinical reports lead to a sense of unrest amidst patients, doctors and the attendants. Integrating a custom chatbot with your IT healthcare infrastructure, you can bring their anxiety to rest. This innovation allows them to access the relevant report via phone, tablet, etc., leveraging an array of messaging channels as discussed above. 


You will like reading this: 5 Reasons Nonprofits to Invest in AI Chatbot Development


3. Easing Collaboration with Chatbot Development


You work as a team, and you win as a team. So, every bit of the contribution from every quadrant of people matters to the success of your healthcare unit. Interestingly, building a chatbot, you can make collaboration among your people and departments better, thereby driving efficiency, reducing bottlenecks and errors with a greater real-time visibility to the patient’s data, better and faster decision-making to improve the patient experience. 


4. Improving Synchronization & Insights with Chatbot Deployment


Not just the data lying with different repositories or departments of your own healthcare unit, but also from external sources like health and fitness apps, insurance service providers, and corporate wellness apps can be pulled down  at one place with chatbot. 


This speeds up the internal and external collaboration and enables professionals to take faster decisions in the critical time. It also nurtures a good relationship amidst all stakeholders. 


You will like reading this: What are Chatbots and What They Can Do for Your Business


5. Offering Better Post-Discharge Facility 


Not just is important that how well you deliver your healthcare service when patients are in your ward, but also how you make them recover well and lead a normal life when they have been discharged. Customizing your chatbot, you can keep the patients informed of continuing their medication properly, taking the right diet, and following a healthy lifestyle. 


Bottomline: UI-UX design and coding supported by the best AI chatbot builders are important but what’s is paramount is to make the talking bot understand the human intelligence and reciprocate to users correctly. In this regard, you must go for a company that has earned expertise in natural language processing (NLP) discipline. Do pay  heed to the healthcare regulators like HIPPA in terms of data collection, processing, retrieval and security and other aspects before you make your chatbot available to your consumers


chatbot development for healthcare industry